Step 1: Contact Customer Service at (808)-330-9031 or firstname.lastname@example.org.
Step 2: Safely package and return your items in sturdy packaging. Products must be received unopened and in new condition. Package items tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.
Step 3: Enclose the products and a copy of the order/receipt in the package.
Step 4: Seal the package securely and return to the address below:
Kailua Trophy & Engraving
591 Wanaao Rd
Kailua, HI 96734
Step 5: Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)
Unopened Items – 3 Days
You will receive a full refund or exchange for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns after 3 days. Damaged product only. WE DO NOT REFUND ENGRAVED PRODUCTS. We always approve all engraving services before shipment.
Damaged & Incorrect Items
If you made an error and want to exchange an item – no problem! Just return it as directed above and we’ll take care of it! (EXCEPT ENGRAVED ITEMS)
We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands – products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.